Apple Music, released in June, was supposed to be Apple’s big splash into the world of subscription on-demand music and online radio. But it seems to have a lot of bugs. Longtime Apple watcher Jim Dalrymple wrote about his experiences last week, saying that the Apple Music app on his phone deleted more than 4,000 songs after presenting a bunch of confusing options that were hard to override.
I haven’t lost any music yet, but I have had my own share of headaches with the app, particularly when using my own music library — a bunch of commands and functions have changed or been obscured, like shuffling all songs within a single artist (possible but not intuitive). When I try to create playlists on the phone it randomly deletes songs from the playlist on the fly (really annoying). Another colleague in the office here in San Francisco has had exactly the same problem.
I’ve also had all kinds of problems with iTunes since upgrading to Apple Music — at one point all my songs were showing up twice, I can’t figure out how to transfer a new (legal) download of Wilco’s new album to my phone, and Apple seems to have removed the ability to transfer playlists to my phone.
Basically, it seems like Apple Music works fine if you stay within the subscription service — the playlists it creates based on my taste are excellent. But as soon as you try and use the music you already own, it gets buggy.
But that’s not the biggest problem. There’s a more general impression among many Apple watchers that Apple sacrificed the experience of users for its own business purposes. This Twitter comment by former Apple employee and current Apple Outsider blogger Matt Drance sums it up:
The new Music app isn’t just bad. It’s designed around a business initiative, rather than user interest or intuition. That is so worrisome.
— Matt Drance (@drance) July 29, 2015